Refund Policy

Last updated: September 2, 2026
Application: Humidor AI

This Refund Policy explains how refunds, cancellations and withdrawal rights work for paid subscriptions to Humidor AI. It forms part of, and should be read together with, our Terms of Service.

1. What you are paying for

Humidor AI offers a free tier and two paid subscription plans, Mid and Pro, billed monthly or annually depending on the plan you choose. A paid subscription gives you access to additional features for the duration of the billing period you paid for.

Subscriptions renew automatically at the end of each billing period until you cancel them.

2. Where you subscribed determines who handles your refund

Humidor AI is available through more than one channel, and each channel has its own seller. Please use the one that matches where you actually subscribed. If you are not sure, the receipt you received at the time of purchase will tell you.

2.1 Subscriptions purchased in the Android app (Google Play)

For subscriptions purchased inside the Android application, Google is the seller of record and processes all payments. We never receive or store your banking details.

• Manage or cancel your subscription: play.google.com/store/account/subscriptions
• Request a refund from Google: support.google.com/googleplay/answer/2479637

If Google declines a request that you believe is justified, write to us at support@humidor-ai.com. We can review your case and ask Google to issue a refund on our behalf.

2.2 Subscriptions purchased on our website

For subscriptions purchased on our website, our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our website orders and handles all billing-related enquiries, payment processing, invoicing and refunds. We never receive or store your banking details.

• Billing and refund enquiries: paddle.net
• You may also write to us at support@humidor-ai.com and we will pass your request on.

3. Right of withdrawal — consumers in the European Union, the EEA and the United Kingdom

If you reside in the European Union or the European Economic Area, you benefit from a 14-day right of withdrawal from the date of subscription, in accordance with Directive 2011/83/EU on consumer rights. Consumers in the United Kingdom benefit from an equivalent right under the Consumer Contracts Regulations 2013.

Because a subscription gives you immediate access to a digital service, you are asked at the time of purchase to expressly request that performance begin immediately and to acknowledge that you will lose your right of withdrawal once performance has begun. This is required by the same Directive.

Accordingly:

• If you gave that express consent and access to the paid features has begun, the right of withdrawal no longer applies.
• If you did not give that consent, or if access has not yet begun, you may withdraw within 14 days and obtain a full refund.

To exercise this right, contact the seller for your channel as set out in section 2, or write to us at support@humidor-ai.com. No particular form of wording is required.

4. Cancelling your subscription

You may cancel at any time. Cancelling stops future renewals; it is not in itself a refund of the period already paid for.

After cancelling, you keep access to the paid features until the end of the period you have already paid for. Your account then reverts to the free tier. Your collection, journal and photos are not deleted when a subscription ends.

5. Free trials

Where a free trial is offered, it converts automatically into a paid, auto-renewing subscription at the end of the trial period unless you cancel beforehand. To avoid being charged, cancel before the last day of the trial through the channel where you subscribed.

6. Situations in which we will refund

Beyond the statutory rights described above, we will consider a refund, at our discretion, where:

• you were charged after having cancelled your subscription;
• you were charged more than once for the same billing period;
• a technical fault attributable to us prevented you from using the paid features for a significant part of a billing period and we were unable to resolve it.

Write to support@humidor-ai.com with the email address on your account and the approximate date of the charge. We aim to answer within 5 business days.

7. Situations in which we will not refund

• Billing periods already elapsed or already used, except where the law requires otherwise.
• A change of mind after the withdrawal period described in section 3 has expired.
• Dissatisfaction with AI-generated cigar identifications or pairing suggestions. As stated in our Terms of Service, these are provided for informational and entertainment purposes and their accuracy is not guaranteed.
• Accounts closed by us for breach of our Terms of Service.

8. Charges you do not recognise

If you see a charge you do not recognise, it will normally appear on your statement under the name of the seller for your channel rather than ours. Contact Google Play or Paddle as set out in section 2, and write to us as well so that we can help identify it.

9. How long a refund takes

Approved refunds are issued to the original payment method. The time taken depends on the seller and on your bank, and is typically between 5 and 10 business days.

10. Changes to this policy

We may update this policy to reflect changes to our sales channels or to applicable law. The date at the top of this page indicates the most recent version. The policy in force at the time of your purchase applies to that purchase.

11. Contact

Humidor Etc., a division of Quadriom Son & Image Inc.
Quebec Business Number (NEQ): 1165048894
CP 31, Bureau-Chef
Vaudreuil-Dorion (Quebec) J7V 5V8, Canada
Email: support@humidor-ai.com

Consumers residing in the European Union: you may also use the European Commission's Online Dispute Resolution (ODR) platform: ec.europa.eu/consumers/odr.

© 2026 Humidor Etc. All rights reserved.